|
|
Located in Shanghai, CHINA and HONG KONG, we supply customers Worldwide. We provide competitive prices and great service for all of our products.
We are always ready to assist you to the best of our abilities, and understand the importance of addressing your questions and concerns in the most efficient manner. For your convenience, we have compiled a source of Frequently Asked Questions (FAQs) that may already have the answers you are looking for.
However, should you need additional assistance, you may email us ;
customer-service@importhobby.com
We ship products worldwide by Registered Air Mail:
|
zone 1
East Asia
|
Hong Kong / Japan / Korea, Democratic People's Republic of / Korea, Republic of / Macau / Mongolia / Tajikistan / Turkmenistan / Vietnam | 7 days |
|---|---|---|
|
zone 2
Asia (other countries)
|
Afghanistan / Bahrain / Bangladesh / India / Indonesia / Iran, Islamic Republic of / Iraq / Israel / Kazakstan / Kiribati / Kuwait / Kyrgyzstan / Lao People's Democratic Republic / Lebanon / Malaysia / Myanmar / Oman / Pakistan / Philippines / Qatar / Saudi Arabia / Singapore / Sri Lanka / Syrian Arab Republic / Thailand / Turkey / United Arab Emirates / Uzbekistan / Yemen | 7-10 days |
|
zone 3
North America, Europe, Occeania
|
Albania / Andorra / Armenia / Australia / Austria / Belarus / Belgium / Bulgaria / Canada / Czech Republic / Denmark / Europe / Finland / France / Georgia / Germany / Greece / Guam / Holy See (Vatican City State) / Hungary / Iceland / Ireland / Italy / Latvia / Lithuania / Luxembourg / Macedonia / Netherlands / Netherlands Antilles / New Zealand / Norway / Poland / Portugal / Russian Federation / Serbia / Slovakia / Slovenia / Spain / Sweden / Switzerland / Ukraine / United Kingdom / United States | 7-15 days |
|
zone 4
Other Countries
|
Aland Islands / Algeria / American Samoa / Angola / Anguilla / Antarctica / Antigua and Barbuda / Argentina / Aruba / Asia/Pacific Region / Azerbaijan / Bahamas / Barbados / Belize / Benin / Bermuda / Bhutan / Bolivia / Bosnia and Herzegovina / Botswana / Bouvet Island / Brazil / British Indian Ocean Territory / Brunei Darussalam / Burkina Faso / Burundi / Cambodia / Cameroon / Cape Verde / Cayman Islands / Central African Republic / Chad / Chile / Colombia / Comoros / Congo / Congo, The Democratic Republic of the / Cook Islands / Costa Rica / Cote D'Ivoire / Croatia / Cuba / Cyprus / Djibouti / Dominica / Dominican Republic / Ecuador / Egypt / El Salvador / Equatorial Guinea / Eritrea / Estonia / Ethiopia / Falkland Islands (Malvinas) / Faroe Islands / Fiji / French Guiana / French Polynesia / Gabon / Gambia / Ghana / Gibraltar / Greenland / Grenada / Guadeloupe / Guatemala / Guernsey / Guinea / Guinea-Bissau / Guyana / Haiti / Honduras / Isle of Man / Jamaica / Jersey / Jordan / Kenya / Lesotho / Liberia / Libyan Arab Jamahiriya / Liechtenstein / Madagascar / Malawi / Maldives / Mali / Malta / Marshall Islands / Martinique / Mauritania / Mauritius / Mayotte / Mexico / Micronesia, Federated States of / Moldova, Republic of / Monaco / Montenegro / Montserrat / Morocco / Mozambique / Namibia / Nauru / Nepal / New Caledonia / Nicaragua / Niger / Nigeria / Niue / Norfolk Island / Northern Mariana Islands / Palau / Palestinian Territory, Occupied / Panama / Papua New Guinea / Paraguay / Peru / Puerto Rico / Reunion / Romania / Rwanda / Saint Kitts and Nevis / Saint Lucia / Saint Pierre and Miquelon / Saint Vincent and the Grenadines / Samoa / San Marino / Sao Tome and Principe / Satellite Provider / Senegal / Seychelles / Sierra Leone / Solomon Islands / Somalia / South Africa / Sudan / Suriname / Swaziland / Taiwan / Tanzania, United Republic of / Togo / Tokelau / Tonga / Trinidad and Tobago / Tunisia / Turks and Caicos Islands / Tuvalu / Uganda / United States Minor Outlying Islands / Uruguay / Vanuatu / Venezuela / Virgin Islands, British / Virgin Islands, U.S. / Wallis and Futuna / Zambia / Zimbabwe | 10-30 days |
Return & Exchange
We will try our best to control the products shipped in good quality to our customer.
30 days money back guarantee
1. Return and full refund
You may return any defective item within 30 days of delivery for a full refund. Items should be returned in their original product packaging.
Customer need to send the products back to us, when we receive the products, we will refund full money to your PayPal.
You may return non-defective items within 7 days of purchase. (Less shipping charges and 5% restocking fee) If you took advantage of a "free" shipping offer you will be charged $7.95 (minimum) or actual shipping + 5% restocking fee for non defective returns.
Non-defective items returned up to 7 days will be charged a 5% restocking fee.
Non-defective items returned after 7 days and up to 30 days will be charged a 15% restocking fee.
2. Replace
Products with quality problem in 30 days of delivery can be returned for replaced.
Customer need to send the products back to us, when we receive the products, we will replace new ones and ship back.
We will pay shipping fees for the replaced products we ship to the customer.
